Wine Supervisor

Total Wine & More; Lakewood (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k), HSA, FSA

Paid parental leave

Pet insurance

Career development & product training

Job summary

H&N Enterprise Inc. is seeking a Supervisor for its Lakewood location in Colorado. The successful candidate will support store operations and help build a sales and service culture that provides best-in-class service. You will supervise team members, ensure compliance with laws related to alcohol sales, and maintain safety and cleanliness.

Qualifications include a high school diploma, 1-3 years of supervisory experience in retail, and strong interpersonal skills. Benefits include paid time off, health care plans, and 401(k) options.

Qualifications

• 1–3 years of retail experience with 1+ year in a supervisory role.
• Ability to work flexible hours including evenings and weekends.
• 21 years of age or older.

Responsibilities

• Support service team and front-end operations.
• Deliver outstanding customer service and resolve issues.
• Supervise team training and development.

Skills

Interpersonal skills

Supervisory experience

Customer issue resolution

Team player mindset

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Job Overview

As a Supervisor, you support the management team in growing our company brand. You will support store operations, help build a sales and service culture to deliver best‑in‑class service, and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.

Key Responsibilities

• Serve in a team member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• 1–3 years of experience, including 1+ year proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8–10 hours a day.
• Ability to safely lift, load, and handle cases and pallets; climb ladders and lift 50lbs. overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, pre‑tax commuter benefits.
• Disability & life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development & product training.
• Consumer classes & more.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process.

To view our full career page, click here: https://careers.totalwine.com/