Wine & Spirits Store Lead

Florida Fine Wine and Spirits, LLC; Orlando (FL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Dental & vision

Life insurance

Parental leave

Employee discounts

Job summary

Total Wine & More in Orlando, FL is seeking a Supervisor to support store operations and help build a sales and service culture delivering best-in-class service. You will supervise team members, support training, and ensure compliance with alcohol laws while maintaining a safe, welcoming environment.

Responsibilities include coaching peers, resolving customer issues, and driving sales while upholding company policies.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of retail supervisory experience.
• Strong interpersonal and team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned
• Support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers
• Support the service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Orlando, FL is seeking a Supervisor to support store operations and help build a sales and service culture delivering best-in-class service. You will supervise team members, support training, and ensure compliance with alcohol laws while maintaining a safe, welcoming environment.

Responsibilities include coaching peers, resolving customer issues, and driving sales while upholding company policies.