Front End Supervisor: Lead Service, Training & Sales

Total Wine & More; Orlando (FL); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, Rx

Vision

401(k)

Disability & life insurance

Paid parental leave

College tuition assistance

Career development & product training

Descrizione del lavoro

Total Wine & More in Orlando, FL is seeking a Supervisor to support store operations, build a sales and service culture, and lead by example in delivering best-in-class service for customers in the world of adult beverages and more.

The role involves supervising team members, training, coaching, and maintaining a safe, compliant, and welcoming store environment while focusing on sales performance and customer satisfaction.

Competenze

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Mansioni

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Conoscenze

Strong interpersonal skills

Team player mindset

Experience resolving customer issues

Coaching peers

Formazione

High school diploma or equivalent preferred

1-3 years of supervisory retail experience

Strumenti

POS systems

Inventory management software

Descrizione del lavoro

Total Wine & More in Orlando, FL is seeking a Supervisor to support store operations, build a sales and service culture, and lead by example in delivering best-in-class service for customers in the world of adult beverages and more.

The role involves supervising team members, training, coaching, and maintaining a safe, compliant, and welcoming store environment while focusing on sales performance and customer satisfaction.