Wine & Spirits Sales Associate — Customer Experience Pro

Total Wine & More; Tampa (FL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Employee discounts

Health insurance plans

Retirement plan (401(k))

Dental & Vision

Life insurance

Parental leave

Tuition assistance

Career development

Flexible scheduling

Job summary

Total Wine & More in Tampa, FL is seeking Store Team Members (Service Team Member) to help deliver exceptional customer service and drive sales. You’ll engage customers, advise on products, and may perform merchandising, front-end, or other duties as needed.

You will maximize inventory, stock displays, support orders for in-store and curbside pickup, and may deliver orders per business needs. Training on wine, spirits, and beer is provided to build product knowledge and loyalty program awareness.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross-functional responsibilities as assigned and perform other duties as assigned
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role

Skills

Customer service

POS systems

Inventory management

Flexible schedule

Education

High school diploma or equivalent

Tools

Inventory management software

Point-of-sale software

Job description

Total Wine & More in Tampa, FL is seeking Store Team Members (Service Team Member) to help deliver exceptional customer service and drive sales. You’ll engage customers, advise on products, and may perform merchandising, front-end, or other duties as needed.

You will maximize inventory, stock displays, support orders for in-store and curbside pickup, and may deliver orders per business needs. Training on wine, spirits, and beer is provided to build product knowledge and loyalty program awareness.