Wine & Spirits Retail Supervisor & Keyholder

Total Wine & More; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, Rx

401(k)

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accidentinsurance

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More in Austin, TX is seeking a Supervisor to support store operations, cultivate a sales and service culture, and help bring to life a distinctive world of adult beverages for customers.

You will guide front-end operations, mentor staff, ensure compliance with alcohol laws, and maintain a safe, welcoming store environment while delivering strong KPIs and a positive guest experience.

Qualifications

• High school diploma or equivalent required or preferred.
• 1–3 years retail experience with supervisory exposure.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.

Skills

Strong interpersonal skills

Team player mindset

Experience resolving customer issues

Coaching peers

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More in Austin, TX is seeking a Supervisor to support store operations, cultivate a sales and service culture, and help bring to life a distinctive world of adult beverages for customers.

You will guide front-end operations, mentor staff, ensure compliance with alcohol laws, and maintain a safe, welcoming store environment while delivering strong KPIs and a positive guest experience.