Retail Supervisor — Premium Beverage Service

Florida Fine Wine and Spirits, LLC; Naples (FL); On-site; USD 2,336,000 - 3,270,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Discounts on store products

Health care plans (medical, dental, X)

401(k), HSA, FSA

Disability & life insurance

Job summary

Total Wine & More is seeking a Supervisor to support store operations and lead a high-performing team in delivering best-in-class service for adults’ beverage needs. You will train staff, ensure compliance with alcohol laws, and foster a welcoming store atmosphere that drives sales and KPIs.

You will report to store management and play a key role in coaching peers, resolving customer issues, and maintaining safe, clean conditions across the store.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Supervisory experience

Retail operations

Customer service

POS systems

Inventory management

Team training

Flexible schedule

Interpersonal skills

Education

High school diploma

Tools

Point-of-sale systems

Inventory software

Job description

Total Wine & More is seeking a Supervisor to support store operations and lead a high-performing team in delivering best-in-class service for adults’ beverage needs. You will train staff, ensure compliance with alcohol laws, and foster a welcoming store atmosphere that drives sales and KPIs.

You will report to store management and play a key role in coaching peers, resolving customer issues, and maintaining safe, clean conditions across the store.