Wine & Spirits Merchandiser & Customer Service Pro

Virginia Fine Wines, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &/

401(k), HSA, FSA, Pre‑tax commuter

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes & More!

Job summary

Total Wine & More is seeking a Merchandiser (Store Team Member) to deliver excellent customer service, maximize inventory, and support online operations including curbside and delivery when needed.

You will greet customers, build relationships, stock displays, manage signage, and stay informed about ads, promotions, and loyalty programs while maintaining store safety and compliance.

Hourly pay ranges from $15.37 to $21.52; benefits are included. Evening and weekend availability is required.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.
• Must be 21 years of age or older and able to lift 50 lbs.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross-functional responsibilities and other duties as assigned
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function

Skills

Customer service

Merchandising

Inventory management

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Merchandiser (Store Team Member) to deliver excellent customer service, maximize inventory, and support online operations including curbside and delivery when needed.

You will greet customers, build relationships, stock displays, manage signage, and stay informed about ads, promotions, and loyalty programs while maintaining store safety and compliance.

Hourly pay ranges from $15.37 to $21.52; benefits are included. Evening and weekend availability is required.