Wine & Spirits Merchandiser & Customer Experience

Massachusetts Fine Wines & Spirits LLC; Dedham (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, Rx

401(k)

HSA, FSA, Pre-tax commuter benefits

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Total Wine & More in MA is seeking a Merchandiser to manage store inventory, stock shelves, and build attractive displays while supporting online orders and curbside pickup. You will greet customers, educate them about products, and assist with deliveries when needed.

Ideal candidates bring 1–3 years in retail, familiarity with POS systems and inventory software, and a willingness to work flexible hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage.
• Support digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function.

Skills

Flexible schedule

Customer service

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More in MA is seeking a Merchandiser to manage store inventory, stock shelves, and build attractive displays while supporting online orders and curbside pickup. You will greet customers, educate them about products, and assist with deliveries when needed.

Ideal candidates bring 1–3 years in retail, familiarity with POS systems and inventory software, and a willingness to work flexible hours, including evenings and weekends.