Merchandiser & Customer Experience Lead

Total Wine & More; Cary (NC); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, or

401(k), HSA, FSA

Disability & life insurance

Paid parental leave

College tuition assistance

Career development & product training

Consumer classes & More!

Job summary

Total Wine & More is seeking Store Team Members to support merchandising, inventory control, and curbside/delivery operations. You will greet customers, assist with product knowledge, and help fulfill online orders while maintaining a clean, compliant store environment.

Role emphasizes flexible scheduling, 21+ age requirement, and training in wine, spirits, and beer to enhance product knowledge and sales. Benefits and growth opportunities are highlighted throughout the Total Rewards program.

Qualifications

• 1–3 years of retail experience preferred; 1+ year in a retail setting.
• Familiarity with point‑of‑sale systems and inventory management software.
• Flexible schedule as business requires, including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Merchandise products and support online business operations.
• Deliver exceptional customer service and build relationships with customers.
• Assist with loading, deliveries (if assigned), and inventory handling.
• Maintain safety, cleanliness, and compliance with alcohol sale regulations.

Skills

Retail experience

POS familiarity

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking Store Team Members to support merchandising, inventory control, and curbside/delivery operations. You will greet customers, assist with product knowledge, and help fulfill online orders while maintaining a clean, compliant store environment.

Role emphasizes flexible scheduling, 21+ age requirement, and training in wine, spirits, and beer to enhance product knowledge and sales. Benefits and growth opportunities are highlighted throughout the Total Rewards program.