Wine Specialist & Guest Experience Champion

Kroger Family of Companies; Plymouth (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Family of Companies in Michigan is hiring a wine and customer service associate to assist customers, promote wine selections, and support department goals while maintaining a safe, welcoming store environment.

Responsibilities include answering product questions, recommending wine pairings, conducting tastings with store chef involvement, and ensuring proper temperature controls. Must be 21+ and have strong communication and math skills.

Qualifications

• Second language proficiency required.
• Knowledge of imported and domestic wine varieties.
• Knowledge of industry trends in specialty wines and beers.
• Experience working with wine and beer.
• Retail experience.
• Must be 21 years of age.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Must pass wine test once employed.

Responsibilities

• Promote trust and respect among associates.
• Create welcoming environment and assist customers.
• Know products in department and respond to questions.
• Offer product samples per guidelines.
• Inform customers of wine specials.
• Recommend wine items to customers.
• Assist customers with wine pairings.
• Collaborate with store chef for wine tastings.
• Stay current with ads and promotions.
• Ensure proper temperatures and temperature logs in cases/coolers.
• Reinforce safety procedures and identify unsafe conditions.
• Report safety risks or illegal activity.
• Perform essential functions of the job with or without reasonable accommodation.

Skills

Second language

Wine knowledge

Retail experience

Communication skills

Math basics

Stress management

Education

High school education or equivalent

Job description

Kroger Family of Companies in Michigan is hiring a wine and customer service associate to assist customers, promote wine selections, and support department goals while maintaining a safe, welcoming store environment.

Responsibilities include answering product questions, recommending wine pairings, conducting tastings with store chef involvement, and ensuring proper temperature controls. Must be 21+ and have strong communication and math skills.