Wine Experience Specialist

Kroger; Bermuda Dunes (CA); On-site; USD 19,000 - 30,000; Full time

Job summary

Kroger in the United States is seeking a Wine Shop associate to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and uphold the Customer 1st strategy and Kroger core values.

The role requires knowledge of wine and beer, retail experience, and the ability to engage customers with wine pairing suggestions.

Qualifications

• Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer.
• Experience working with wine and beer.
• Retail experience is required.
• Second language (speaking, reading and/or writing) preferred.
• Must be 21 years of age and able to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products in the department and store.
• Gain knowledge of products and respond to questions with recommendations.
• Offer product samples following company guidelines and laws.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to ensure customers get what they want.
• Assist with pairing wine with meat, cheeses, and desserts.
• Collaborate with store chef for wine tastings and programs.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and maintain temperature logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents or safety risks.
• Report all safety risk, or illegal activity.
• Must be able to perform essential functions with or without accommodation.

Skills

Wine knowledge

Retail experience

Second language

Customer service skills

Effective communication

Basic math

Education

High school education or equivalent

Job description

Kroger in the United States is seeking a Wine Shop associate to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and uphold the Customer 1st strategy and Kroger core values.

The role requires knowledge of wine and beer, retail experience, and the ability to engage customers with wine pairing suggestions.