Beverage Experience Lead: Wine, Beer & Tastings

Kroger Family of Companies; Elkhorn Precinct (NE); On-site; USD 28,000 - 40,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused retail leader to engage customers, build relationships, and guide shoppers to the right adult beverages. You will also assist with wine pairings and product knowledge across sections.

The role includes tastings, special orders, daily walk-throughs, and merchandising duties, with supervision of staff and performance reviews as needed.

Qualifications

• Strong customer service ethic and friendly demeanor.
• Excellent written and verbal communication.
• Experience supervising staff and providing feedback.
• Ability to handle stressful situations calmly.
• Basic math for discounts and percentages.

Responsibilities

• Engage the customer with a smile and friendly welcome.
• Develop a relationship with customers and get to know them on a first name basis when possible.
• Assist customers in finding the adult beverage they are looking for or make suggestions.
• Assist customers in pairing wines with food or with their party needs.
• Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions.
• Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time).
• Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request.
• Conduct daily department walk to ensure standards are in place.
• Execute the Weekly Display Plan.
• Maintain accurate ad shelf signs, merchandising signs and Point of Sale (POS) in clean, attractive condition.
• Order and maintain adequate inventory for ad and display support; follow financial cost billing guidelines to limit shrink.
• Maintain Planograms
• Communicate weekly sales opportunities to the grocery manager.
• Keep department clean, organized and safe.
• Maintain Accurate Pricing and Accurate Computer Assisted Ordering entries.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication skills

Supervision

Decision making

Job description

Kroger Family of Companies is seeking a customer-focused retail leader to engage customers, build relationships, and guide shoppers to the right adult beverages. You will also assist with wine pairings and product knowledge across sections.

The role includes tastings, special orders, daily walk-throughs, and merchandising duties, with supervision of staff and performance reviews as needed.