Wine Concierge & Pairing Expert

Kroger Family of Companies; Bothell (WA); Sur place; USD 23 000 - 36 000; Plein temps

Résumé du poste

Kroger Family of Companies in Bothell, WA seeks a Wine & Beer Associate to deliver exceptional customer service, expand knowledge of imported and domestic varieties, and assist customers with wine pairings and recommendations.

You will maintain a welcoming, well-stocked department, support promotions, and comply with safety and quality standards in a fast-paced retail environment. Must be 21+; bilingual is a plus; prior wine/retail experience preferred.

Qualifications

• Knowledge of imported and domestic wine varieties.
• Experience working with wine and beer in a retail setting.
• Retail experience.
• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math.

Responsabilités

• Promote trust and respect among associates.
• Create an environment where customers feel welcome, answer questions about products, and assist with wine selections.
• Gain and maintain knowledge of products in the department and respond to inquiries.
• Offer product samples per guidelines and laws to help customers discover items.
• Inform customers of wine specials and provide requested products.
• Recommend wine items to ensure customers get what they want and need.
• Assist customers with wine pairings with meats, cheeses, and desserts.
• Collaborate with store chef for wine tastings and programs featuring wines.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and logs are maintained.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents and safety risks.
• Report all safety risks, thefts, or fraud.
• Must be able to perform essential functions with or without accommodation.

Connaissances

Second language

Wine knowledge

Customer service

Communication skills

Basic math

Stress management

Formation

High school education or equivalent

Description du poste

Kroger Family of Companies in Bothell, WA seeks a Wine & Beer Associate to deliver exceptional customer service, expand knowledge of imported and domestic varieties, and assist customers with wine pairings and recommendations.

You will maintain a welcoming, well-stocked department, support promotions, and comply with safety and quality standards in a fast-paced retail environment. Must be 21+; bilingual is a plus; prior wine/retail experience preferred.