Wine Steward & Customer Experience Specialist

Kroger; Plymouth (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger is seeking a wine department associate to deliver exceptional customer experiences in-store. You will help customers with wine selections, provide pairing ideas, and promote specials while maintaining a welcoming environment.

The role emphasizes knowledge of products, strong service, and collaboration with kitchen or store teams. Ideal candidates have wine or beer experience, excellent communication, and the ability to handle busy periods.

Qualifications

• High school education or equivalent.
• Must be 21 years of age.
• Experience in wine and beer preferred.
• Strong customer service and communication skills.

Responsibilities

• Promote trust and respect among associates.
• Assist customers with wine selections and pairings.
• Know products in department and respond to questions.
• Offer samples per guidelines and applicable laws.
• Inform customers of wine specials.
• Collaborate with store chef for tastings and wine programs.
• Stay updated on ads and promotions.

Skills

Second language

Effective communication

Math basics

Wine/beer knowledge

Retail experience

21+ age requirement

Stress management

Education

High school education or equivalent

Job description

Kroger is seeking a wine department associate to deliver exceptional customer experiences in-store. You will help customers with wine selections, provide pairing ideas, and promote specials while maintaining a welcoming environment.

The role emphasizes knowledge of products, strong service, and collaboration with kitchen or store teams. Ideal candidates have wine or beer experience, excellent communication, and the ability to handle busy periods.