Wine Reservation Specialist — On-Site Guest Experiences

GALLO; St. Helena (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

Employee wine shop

Profit sharing

Job summary

GALLO in Saint Helena, CA is seeking a Reservation Agent to help create memorable winery experiences. You will assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions across phone, email, websites, Tock, and other approved platforms.

Collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure timely, accurate information and a consistent guest experience.

Qualifications

• Associates degree with 2 years hospitality or related experience.
• High school diploma with 4 years hospitality or customer service experience.
• Proficiency in MS Office suite.
• Excellent written and verbal communication.

Responsibilities

• Assist guests with reservations, experiences, events, itineraries, wine purchases and fulfillment questions across phone, email, websites, Tock and other approved platforms.
• Collaborate with Consumer Experience, Member Services, Events, Private Client Sales and winery teams to ensure timely, accurate information and a consistent guest experience.
• Maintain accurate customer and reservation information, assist with orders and shipment questions, and help coordinate events and winery activities.
• Stay current on winery offerings, wine club programs, systems, processes and shipping requirements to deliver exceptional service.

Skills

Hospitality experience

Call center

Customer service

Bilingual

Education

Associates degree

High school diploma

Tools

MS Outlook

MS Word

MS Excel

PowerPoint

Job description

GALLO in Saint Helena, CA is seeking a Reservation Agent to help create memorable winery experiences. You will assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions across phone, email, websites, Tock, and other approved platforms.

Collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure timely, accurate information and a consistent guest experience.