Wine Reservations Specialist

GALLO; Healdsburg (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

Profit sharing

Company holidays

Employee wine shop

Job summary

GALLO is seeking a Reservation Agent to enhance guest experiences across our luxury wine brands. You will handle reservations, experiences, events, and itineraries through phone, email, websites, and Tock, ensuring accurate information and a seamless guest journey.

You will coordinate with multiple winery teams, maintain up-to-date program knowledge, and assist with orders, shipments, and events while supporting overall business goals.

Qualifications

• Associates degree plus 2 years of hospitality, call center, B2C/B2B, or retail sales experience reflecting increasing levels of responsibility.
• MS Outlook, Word, Excel, and PowerPoint at an intermediate level.
• Excellent written and verbal communication skills including spelling, grammar, and punctuation.
• Available to work scheduled hours between 8:00 a.m. and 6:00 p.m., including evenings, weekends and occasional overtime.

Responsibilities

• Assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions via phone, email, websites, and Tock.
• Collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate, timely information and a consistent experience.
• Maintain accurate customer and reservation information and support orders, shipments, and events.
• Stay current on winery offerings, wine club programs, systems, processes, and shipping requirements to deliver exceptional service.

Skills

MS Outlook

MS Word

MS Excel

PowerPoint

Written communication

Verbal communication

Scheduling flexibility

Travel readiness

Reading comprehension

Basic arithmetic

Education

Associate degree

High school diploma

Bachelor's degree

Tools

Tock

Commerce7

Wine Shipping

Help Scout

Microsoft Teams Calling

Job description

GALLO is seeking a Reservation Agent to enhance guest experiences across our luxury wine brands. You will handle reservations, experiences, events, and itineraries through phone, email, websites, and Tock, ensuring accurate information and a seamless guest journey.

You will coordinate with multiple winery teams, maintain up-to-date program knowledge, and assist with orders, shipments, and events while supporting overall business goals.