Reservation Agent

GALLO; California; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Employee wine shop access

Medical and dental coverage

401k plans

Job summary

GALLO is seeking a customer-focused hospitality professional for an onsite role. You will assist with reservations, orders, and client inquiries, leveraging tools like Tock, Commerce7, and Help Scout. Strong communication and multi-brand coordination are required.

The position requires an associate degree plus 2 years of relevant experience or a high school diploma with 4 years of progressive customer service work. Flexible hours and travel up to 5% are expected.

Qualifications

• Associates degree plus 2 years in hospitality or customer service.
• Excellent MS Office skills and strong written/verbal communication.
• Flexible to work 8:00 a.m.–6:00 p.m., including evenings/weekends.
• Willing to travel up to 5% for onboarding, training and events.

Responsibilities

• Provide hospitality and customer service support to clients and brands.
• Utilize reservation, e-commerce, and CRM platforms for orders.
• Prepare operational reports and maintain flexible processes.

Skills

MS Outlook

MS Word

MS Excel

PowerPoint

Written and verbal communication

Interpersonal communication

Schedule flexibility

Travel up to 5%

18 years or older

Education

Associate degree + 2 years hospitality/CS experience

High school diploma + 4 years hospitality/CS experience

Tools

Tock

Commerce7

Wine Shipping

Help Scout

MS Teams Calling

Job description

Job Req ID: 107835

Job Type: Full-time

Work Category: Onsite

Application Close Date: 11/09/2026

Sponsorship: Not Available

Compensation: $29.23 - $39.42

Gallo Privacy Policy

We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor 'Best Places to Work.' GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.

View our Corporate Values and Mission Statement here.

Schedule: Wednesday - Sunday

What You'll Need

• Associates degree plus 2 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus 4 years of hospitality, call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility.
• Skilled in the use of MS Outlook, Word, Excel, and PowerPoint at an intermediate level.
• Possess excellent written and verbal communication skills including spelling, grammar, and punctuation.
• Required to be available to work scheduled hours between 8:00 a.m. and 6:00 p.m., including flexible schedules, evenings, weekends and occasional overtime based on business needs.
• Knowledge of and experience using reservation, customer service, customer relationship management, e-commerce, and order-fulfillment platforms.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, as applicable, as listed in this job description.

How You'll Stand Out

• Bachelor's degree; OR Associates degree plus 4 years of call center, business to consumer customer service, business to business customer service, direct to consumer marketing, or retail sales experience reflecting increasing levels of responsibility. Prior event reservations experience. Bilingual abilities in both oral and written forms of communications. Experience responding to the public on behalf of a company, its products and brands. Wine industry experience.
• Experience using Tock, Commerce7, Wine Shipping, Help Scout, Microsoft Teams Calling, or similar reservation, e-commerce, fulfillment, and customer service platforms. Experience supporting multi-brand or multi-location hospitality operations, wine club programs, private client sales, events, or direct-to-consumer order management.
• Experience preparing operational reports, reconciling information across systems, and documenting standard processes. Experience maintaining a high degree of flexibility in conducting various assignments. Experience quickly and seamlessly adapting to change. Skilled in reading and interpreting a variety of information furnished in written, oral, diagram or schedule form. Experience communicating detailed product and company information to consumers, customers, or employees in written and verbal formats.
• Skilled in applying concepts such as fractions, percentages, ratios and proportions to practical situations. Skilled in reading and interpreting documents such as safety rules, operating and maintenance instructions and procedure manuals. Experience visually inspecting products to identify discoloration in wine products, packaging and glass. Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• We offer a broad salary range to allow for long-term growth. Actual compensation paid within the range will be determined by multiple factors, including, but not limited to, education, experience, knowledge, skills and abilities, internal equity, and alignment with market data. Although we estimate the successful candidate hired into this role will be placed between the entry point and middle of the range, the decision will be made on a case-by-case basis related to these factors. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

E-Verify Notice

Right to Work

Employee Polygraph Protection Act

Family Medical Leave Act

USERRA Notice