Winery Reservations & Experiences Concierge

E. & J. Gallo Winery; St. Helena (CA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical & dental

401k

Profit sharing

Pet insurance

Company holidays

Employee wine shop

Job summary

E. & J. Gallo Winery seeks a Reservation Agent to create memorable winery experiences across our brands and locations.

You’ll assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions via phone, email, websites, and approved platforms. You’ll collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate information and a consistent experience.

Qualifications

• Associates degree +2 years hospitality or B2C/B2B customer service experience.
• Excellent written and verbal communication skills including spelling, grammar, and punctuation.
• Availability to work 8:00 a.m.–6:00 p.m., with evenings, weekends and occasional overtime as needed.
• Experience with reservation, CRM, e-commerce, and order-fulfillment platforms.

Responsibilities

• Handle reservations, experiences, events, itineraries, wine purchases, and fulfillment questions via phone, email, and online platforms.
• Collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate information and consistent experience.
• Maintain accurate customer and reservation data; assist with orders and shipping questions; stay current on winery offerings and shipping requirements.

Skills

MS Outlook

MS Word

MS Excel

MS PowerPoint

Education

Associate's degree

High school diploma

Tools

Tock

Commerce7

Wine Shipping

Help Scout

Microsoft Teams Calling

Job description

E. & J. Gallo Winery seeks a Reservation Agent to create memorable winery experiences across our brands and locations.

You’ll assist guests with reservations, experiences, events, itineraries, wine purchases, and fulfillment questions via phone, email, websites, and approved platforms. You’ll collaborate with Consumer Experience, Member Services, Events, Private Client Sales, and winery teams to ensure accurate information and a consistent experience.