Wine Estate Guest Experience Host

Huneeus-Vintners-LLC; St. Helena (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Wine membership program

Employee discounts

Paid time off

Educational programs

Job summary

Huneeus Wines LLC in St. Helena, CA is seeking a full-time Hospitality Concierge for the Faust Haus visitor center. The role handles reservations, guest inquiries, and sales, ensuring a memorable experience and upholding the winery's hospitality standards.

You will greet guests, upsell memberships, manage CRM data, coordinate events, and support tastings and on-site experiences while collaborating with the visitor center team.

Qualifications

• 2-5 years of hospitality experience with a background in customer service, wine education, wine sales, hotel/concierge work and/or wine clubs/loyalty programs.
• Shift scheduling: work weekends, events (including evenings), and some holidays
• Proficiency in Point of Sales (POS) systems and basic computer skills

Responsibilities

• Manage reservations and guest communications, coordinating visits per estate policies.
• Capture guest data and special requests accurately, and manage calendars.
• Respond to guest emails and messages promptly; assist VIP requests with hospitality standards.
• Generate DTC revenue via inbound and outbound sales and upsell elevated experiences.
• Support visitor center operations, tastings and onsite events.

Skills

Customer service

Wine knowledge

Sales

Communication

POS systems

Tools

POS systems

Job description

Huneeus Wines LLC in St. Helena, CA is seeking a full-time Hospitality Concierge for the Faust Haus visitor center. The role handles reservations, guest inquiries, and sales, ensuring a memorable experience and upholding the winery's hospitality standards.

You will greet guests, upsell memberships, manage CRM data, coordinate events, and support tastings and on-site experiences while collaborating with the visitor center team.