Wine Reservation Specialist — Onsite, Flexible Hours

GALLO; California; On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Employee wine shop access

Medical and dental coverage

401k plans

Job summary

GALLO is seeking a customer-focused hospitality professional for an onsite role. You will assist with reservations, orders, and client inquiries, leveraging tools like Tock, Commerce7, and Help Scout. Strong communication and multi-brand coordination are required.

The position requires an associate degree plus 2 years of relevant experience or a high school diploma with 4 years of progressive customer service work. Flexible hours and travel up to 5% are expected.

Qualifications

• Associates degree plus 2 years in hospitality or customer service.
• Excellent MS Office skills and strong written/verbal communication.
• Flexible to work 8:00 a.m.–6:00 p.m., including evenings/weekends.
• Willing to travel up to 5% for onboarding, training and events.

Responsibilities

• Provide hospitality and customer service support to clients and brands.
• Utilize reservation, e-commerce, and CRM platforms for orders.
• Prepare operational reports and maintain flexible processes.

Skills

MS Outlook

MS Word

MS Excel

PowerPoint

Written and verbal communication

Interpersonal communication

Schedule flexibility

Travel up to 5%

18 years or older

Education

Associate degree + 2 years hospitality/CS experience

High school diploma + 4 years hospitality/CS experience

Tools

Tock

Commerce7

Wine Shipping

Help Scout

MS Teams Calling

Job description

GALLO is seeking a customer-focused hospitality professional for an onsite role. You will assist with reservations, orders, and client inquiries, leveraging tools like Tock, Commerce7, and Help Scout. Strong communication and multi-brand coordination are required.

The position requires an associate degree plus 2 years of relevant experience or a high school diploma with 4 years of progressive customer service work. Flexible hours and travel up to 5% are expected.