Wine Experience Lead & Guest Service Coach

Paradies Lagardère; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Vino Volo, part of Paradies Lagardère, seeks an Assistant Manager to lead a front-of-house team in delivering exceptional wine-focused guest experiences at an airport setting. You will train staff, manage daily operations, and drive sales while upholding SOPs and safety standards.

The role requires strong leadership, wine knowledge, and a passion for hospitality, with weekend and shift flexibility as needed.

Qualifications

• A four-year degree is preferred, and two years of college education is required.
• Two to four years of total work experience is required in management or wine-related roles.

Responsibilities

• Lead and coach the team to deliver high-quality customer service and wine expertise.
• Sell wine by flight/glass/bottle, food, and merchandise to customers.
• Ensure guest satisfaction and adherence to SOPs while managing daily operations.

Skills

Wine knowledge

Customer service

English communication

Team leadership

Education

Bachelor's degree preferred

Two years college education required

Tools

POS systems

MS Office

Job description

Vino Volo, part of Paradies Lagardère, seeks an Assistant Manager to lead a front-of-house team in delivering exceptional wine-focused guest experiences at an airport setting. You will train staff, manage daily operations, and drive sales while upholding SOPs and safety standards.

The role requires strong leadership, wine knowledge, and a passion for hospitality, with weekend and shift flexibility as needed.