Server (F&B Associate) - Vino Volo

Paradies Lagardere Default; Austin (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Paradies Lagardere Default is seeking an Associate for Vino Volo in Austin, Texas. The Associate will provide exceptional customer service, using sophisticated wine knowledge to engage with guests at the tasting bar. Qualifications include a high school diploma, server experience in a full-service restaurant, and a passion for customer satisfaction. A Serve Safe certification is required. This position emphasizes upselling and creating memorable experiences for guests while maintaining a clean workspace and complying with safety regulations.

Qualifications

• Must be 21 years of age or older.
• Experience as a server in a full-service restaurant or wine bar is required.
• Serve Safe certification for alcohol and food handling.

Responsibilities

• Provide exceptional customer service at the tasting bar.
• Upsell food, wine, and merchandise to enhance customer experience.
• Maintain a clean and organized work environment.
• Respond appropriately to guest concerns.
• Complete side-work duties to maintain hygiene.

Skills

Customer service

Wine knowledge

Sales skills

Communication

Reliability

Education

High school diploma or equivalent

Two-year college degree

Tools

Point-of-sale systems

Job description

The Associate is responsible for charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, tasting lounge, or retail section. They deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first‑class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to impress customers with the quality of the Vino Volo experience and to sell flights, glasses, food pairings and retail bottles of wine.

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.

This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Responsibilities

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company.
• Warmly greet and acknowledge guests promptly.
• Present the menu, answer questions, and make suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Possess wine knowledge including, but not limited to, flavor profiles and talking points of current list along with pricing guidelines.
• Actively up‑sell guests on food, wine, and merchandise to enhance their experience.
• Total bill accurately and accept payment following established guidelines.
• Process all point‑of‑sale transactions quickly and efficiently while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back‑bar offerings.
• Build guest loyalty and enhance selling skills through available training materials.
• Work with fellow employees and management to ensure the best possible experience for all guests.
• Maintain a positive attitude and the ability to work well under pressure with cooks and other staff.
• Serve as a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean, organized work environment.
• Support other bar areas as requested, such as seating customers, answering telephones, stocking work, cleanup, and documentation.
• Respond appropriately to guest concerns.
• Complete all side‑work duties, which may include sweeping and mopping.
• Enthusiastically support decisions once made by management.
• Maintain current adult beverage certification and ensure responsible service of alcohol.
• Comply with all local, state, federal laws, and regulations, including those related to food safety.
• Other duties as assigned.

Education and Experience

• High school diploma or equivalent required; two‑year college degree is favored.
• Work experience must include one or more years as a server in a well‑respected full‑service restaurant, wine bar, or equivalent hospitality position.
• All applicants must be 21 years of age or older.

Position Qualifications

• Skilled at and enjoys delivering excellent customer service.
• Enthusiasm for wines and a desire to learn more about wines.
• Highly responsible and reliable.
• Serve Safe certification for alcohol and food handling.
• Experienced with and proficient in using retail point‑of‑sale systems.
• Successfully pass required TSA screening and background check.
• Able to communicate in English effectively, both orally and in writing.
• Able to work overtime or late into the evening in the event of flight delays.
• Able to carry and balance a flight of wine.
• Able to push, pull, lift, and/or carry up to 50 pounds.

Equal Opportunity Employer

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.