Wine Bar Guest Experience Lead

Paradies Lagardère; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vino Volo, a Paradies Lagardère Company, seeks a Wine Associate to deliver sophisticated customer service at the tasting bar, lounge, or retail area, using wine and food knowledge to take orders and make recommendations.

You will create first‑class experiences for travelers by impressing guests with the Vino Volo experience and by upselling flights, glasses, food pairings, and retail bottles of wine.

Qualifications

• High school diploma or equivalent required.
• 1+ year of serving in a well‑regarded full‑service restaurant, wine bar, or hospitality role.
• Must be 21 years of age.

Responsibilities

• Provide courteous, friendly, and efficient service to guests and team members.
• Present menus, answer questions, and make wine/food recommendations.
• Upsell wine, food, and merchandise to enhance guest experience.

Skills

Customer service

Wine knowledge

Upselling

Communication

Education

High school diploma or equivalent

Serve Safe certification

Tools

Retail POS systems

Job description

Vino Volo, a Paradies Lagardère Company, seeks a Wine Associate to deliver sophisticated customer service at the tasting bar, lounge, or retail area, using wine and food knowledge to take orders and make recommendations.

You will create first‑class experiences for travelers by impressing guests with the Vino Volo experience and by upselling flights, glasses, food pairings, and retail bottles of wine.