Wine Club Member Experience Coordinator

Noble House Hotels & Resorts; Napa (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

10 days PTO

401K matching

Holiday pay

Birthday pay

Job summary

Napa Valley Wine Train in Napa, CA, is seeking a Membership Coordinator to lead the wine club team, enhance member experiences, and boost wine sales and retention in a hybrid role that spans retail, photography, and cafe spaces.

You will join a luxury, iconic Napa experience with 2 years in wine membership or customer service, knowledge of wine, and familiarity with club systems; weekend/evening availability and a CA driver's license are required.

Qualifications

• 2 years’ experience in a wine membership and/or customer service position.
• Knowledge of wine and Direct to Consumer sales practices.
• Working knowledge of wine club management systems; C7 a plus.
• Familiarity with basic compliance guidelines.
• Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
• Excellent written and oral communication skills.
• Ability to handle customer service complaints and find effective resolutions.
• Ability to work evenings, weekends, and holidays.
• Able to lift and carry 50lbs for short periods.
• Must have a valid CA driver's license.
• Must be 21 years of age

Responsibilities

• As a Membership coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving wine sales and wine club retention, resulting in long-term relationships.
• This is a hybrid role which will also work in the retail/photo/cafe space as needed.

Skills

Wine knowledge

Customer service

Direct to Consumer sales

Communication

Team coordination

Tools

C7 software

Job description

Napa Valley Wine Train in Napa, CA, is seeking a Membership Coordinator to lead the wine club team, enhance member experiences, and boost wine sales and retention in a hybrid role that spans retail, photography, and cafe spaces.

You will join a luxury, iconic Napa experience with 2 years in wine membership or customer service, knowledge of wine, and familiarity with club systems; weekend/evening availability and a CA driver's license are required.