Wine Club Member Experience Coordinator

Noble House Hotels & Resorts

Napa (CA)

Hybrid

USD 34,000 - 39,000

Full time

12 hours ago
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Benefits offered by this job

Health benefits
10 days PTO
401K matching
Holiday pay
Birthday pay

Job summary

Napa Valley Wine Train in Napa, CA, is seeking a Membership Coordinator to lead the wine club team, enhance member experiences, and boost wine sales and retention in a hybrid role that spans retail, photography, and cafe spaces.

You will join a luxury, iconic Napa experience with 2 years in wine membership or customer service, knowledge of wine, and familiarity with club systems; weekend/evening availability and a CA driver's license are required.

Qualifications

  • 2 years’ experience in a wine membership and/or customer service position.
  • Knowledge of wine and Direct to Consumer sales practices.
  • Working knowledge of wine club management systems; C7 a plus.
  • Familiarity with basic compliance guidelines.
  • Excellent customer service and interpersonal skills; telephone, email, and in-person; friendly, helpful, and professional with the ability to speak clearly and concisely.
  • Excellent written and oral communication skills.
  • Ability to handle customer service complaints and find effective resolutions.
  • Ability to work evenings, weekends, and holidays.
  • Able to lift and carry 50lbs for short periods.
  • Must have a valid CA driver's license.
  • Must be 21 years of age

Responsibilities

  • As a Membership coordinator, you are responsible for the NVWT wine club team delivering exceptional member experience, driving wine sales and wine club retention, resulting in long-term relationships.
  • This is a hybrid role which will also work in the retail/photo/cafe space as needed.

Skills

Wine knowledge
Customer service
Direct to Consumer sales
Communication
Team coordination

Tools

C7 software

Job description

Napa Valley Wine Train in Napa, CA, is seeking a Membership Coordinator to lead the wine club team, enhance member experiences, and boost wine sales and retention in a hybrid role that spans retail, photography, and cafe spaces.

You will join a luxury, iconic Napa experience with 2 years in wine membership or customer service, knowledge of wine, and familiarity with club systems; weekend/evening availability and a CA driver's license are required.

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