Wine Club Host & Tasting Room Experience Guide

Cooper's Hawk Winery; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for

Two

Medical, Prescription, Dental, Vision

401(k) Retirement Savings Plan

Flexible Spending Accounts

Health Savings Account

Life and AD&D Insurance

Voluntary Short-Term Disability

Competitive Pay plus Incentives

Flexible Schedules

Paid Time Off

Team Member Relief Program

Employee Assistance Program

Job summary

Cooper's Hawk Winery in Cincinnati invites you to join our tasting room team as a Tasting Room Attendant. You will guide guests through our wines and retail offerings with warmth, knowledge, and genuine hospitality, helping them discover experiences they want to repeat.

This role emphasizes conversation, product knowledge, and building relationships with Wine Club members, with competitive pay, flexible schedules, and opportunities for education and career growth.

Qualifications

• At least 21 years of age.
• Experience in restaurants, retail, or wine environments preferred.
• Comfort speaking to guests about wine and the Wine Club.
• Passion for hospitality and creating memorable guest experiences.
• Ability to multitask in a fast-paced environment.
• Able to stand for long periods and lift up to 40 pounds.
• Flexible availability including weekends and some holidays.

Responsibilities

• Learn our food, wine, and retail offerings so you can confidently guide each guest.
• Prepare your station for service and keep it clean and stocked.
• Study Cooper's Hawk menu, retail items, and wines that are offered to our guests.
• Restock and maintain product displays.
• Support the team with tasks like carryout orders and guest service in other areas when needed.
• Communicate with team members to deliver smooth and memorable service.
• Follow steps of service and assist in daily operations.
• Welcome every guest warmly and answer questions about wine, the Wine Club.
• Proactively build relationships with guests and create memorable moments.
• Use your knowledge of the Wine Club to invite and inform guests of the perks and benefits of joining our community of members.
• Share the story of Cooper's Hawk and invite guests to join our Wine Club.
• Introduce tastings and special retail items to enrich the guest experience.

Skills

Hospitality

Guest communication

Multitasking

Physical endurance

Job description

Cooper's Hawk Winery in Cincinnati invites you to join our tasting room team as a Tasting Room Attendant. You will guide guests through our wines and retail offerings with warmth, knowledge, and genuine hospitality, helping them discover experiences they want to repeat.

This role emphasizes conversation, product knowledge, and building relationships with Wine Club members, with competitive pay, flexible schedules, and opportunities for education and career growth.