Wine Club Experience Coordinator

Mark Anthony Group Inc.; Cedarcreek (MO); On-site; USD 20,000 - 21,000; Part time

Benefits offered by this job

20 hours per week

Casual work environment

Job summary

Iconic Wineries of British Columbia is seeking a part-time Membership Coordinator to deliver warm, personalized service to Wine Club members and support outreach, events, communications, and day-to-day club administration at Mission Hill Family Estate in West Kelowna, BC.

Working closely with the Wine Club Membership Manager and cross-functional teams, you will ensure timely, thoughtful service and accurate records while coordinating shipments, events, and member communications.

Qualifications

• Previous customer-facing, hospitality, retail, sales, or member-service experience.
• Strong relationship-building and customer service skills.
• Confidence connecting with members by telephone, email, and in person.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and a commitment to maintaining accurate information.
• Ability to manage multiple priorities and follow through on commitments.
• A curious, driven, and collaborative approach to your work.
• Ability to work independently while contributing positively to a team.
• Comfort learning and working with membership, reservation, CRM, or customer service platforms.

Responsibilities

• Provide warm, responsive, and personalized service to Wine Club members.
• Support member outreach, telesales, engagement, retention, and sales initiatives.
• Respond to member questions and resolve concerns professionally, escalating when needed.
• Coordinate Wine Club shipments, pickups, inventory requirements, and member communications.
• Support club-exclusive events, including guest lists, event details, communications, and follow-up.
• Maintain accurate membership records and complete timely system updates.
• Track membership activity, including signups, retention, sales, and service trends.
• Share member feedback and operational insights with the Wine Club Membership Manager.
• Support Wine Club training and program education for guest-facing team members.
• Collaborate with Guest Experience, Marketing, Events, Fulfillment, and other internal teams.
• Assist with special projects and other duties as assigned.

Tools

Commerce7

Tock

Freshdesk

Job description

Iconic Wineries of British Columbia is seeking a part-time Membership Coordinator to deliver warm, personalized service to Wine Club members and support outreach, events, communications, and day-to-day club administration at Mission Hill Family Estate in West Kelowna, BC.

Working closely with the Wine Club Membership Manager and cross-functional teams, you will ensure timely, thoughtful service and accurate records while coordinating shipments, events, and member communications.