Wine Club Membership Concierge

CedarCreek Estate Winery; Cedarcreek (MO); On-site; USD 22,000 - 23,000; Part time

Job summary

Iconic Wineries of British Columbia is seeking a part-time Membership Coordinator to support Mission Hill Family Estate Wine Club members. You will assist with member outreach, events, communications, and day-to-day Wine Club administration, working closely with the Wine Club Membership Manager and teams across Guest Experience, Marketing, and Fulfillment.

This role suits organized, customer-focused individuals who enjoy building relationships, coordinating shipments, and ensuring timely,

Qualifications

• Previous customer-facing, hospitality, retail, sales, or member-service experience.
• Strong relationship-building and customer service skills.
• Confidence connecting with members by telephone, email, and in person.
• Excellent written and verbal communication skills.
• Attention to detail and ability to maintain accurate information.

Responsibilities

• Provide warm, responsive, and personalized service to Wine Club members.
• Support member outreach, telesales, engagement, retention, and sales initiatives.
• Respond to member questions and resolve concerns professionally, escalating when needed.
• Coordinate Wine Club shipments, pickups, inventory requirements, and member communications.
• Support club-exclusive events, including guest lists, event details, communications, and follow-up.
• Maintain accurate membership records and complete timely system updates.
• Track membership activity, including signups, retention, sales, and service trends.
• Share member feedback and operational insights with the Wine Club Membership Manager.
• Support Wine Club training and program education for guest-facing team members.
• Collaborate with Guest Experience, Marketing, Events, Fulfillment, and other internal teams.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Relationship-building

Communication skills

Organizational skills

Time-management

Team collaboration

Tools

Commerce7

Tock

Freshdesk

Job description

Iconic Wineries of British Columbia is seeking a part-time Membership Coordinator to support Mission Hill Family Estate Wine Club members. You will assist with member outreach, events, communications, and day-to-day Wine Club administration, working closely with the Wine Club Membership Manager and teams across Guest Experience, Marketing, and Fulfillment.

This role suits organized, customer-focused individuals who enjoy building relationships, coordinating shipments, and ensuring timely,