Wine Club Membership Coordinator – Flexible Schedule & Perks

Universidade Federal de Santa Catarina; Napa (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid PTO

401K matching

Holiday pay

Birthday pay

Flexible schedule

Job summary

Napa Valley Wine Train is seeking a dedicated Membership Coordinator to lead the wine club team, deliver an outstanding member experience, and drive wine sales and club retention. This role will also support retail/photo/cafe spaces as needed, contributing to memorable guest experiences in a luxury setting.

The ideal candidate will have 2+ years in wine membership or customer service, strong wine knowledge, and excellent communication skills.

Qualifications

• 2 years’ experience in wine membership or customer service.
• Knowledge of wine and Direct to Consumer sales practices.
• Familiarity with basic compliance guidelines.
• Excellent communication and customer service skills.
• Ability to work evenings, weekends, and holidays.
• Must have a valid CA driver’s license and be 21+.

Responsibilities

• Deliver exceptional member experience and drive wine sales and club retention.
• Work in retail/photo/cafe spaces as needed.
• Handle customer service inquiries and resolve issues.
• Maintain compliance with guidelines.

Skills

Wine knowledge

Customer service

Communication skills

Sales experience

Wine club software

Tools

Wine club management systems (C7)

Job description

Napa Valley Wine Train is seeking a dedicated Membership Coordinator to lead the wine club team, deliver an outstanding member experience, and drive wine sales and club retention. This role will also support retail/photo/cafe spaces as needed, contributing to memorable guest experiences in a luxury setting.

The ideal candidate will have 2+ years in wine membership or customer service, strong wine knowledge, and excellent communication skills.