Wine & Bistro Guest Experience Specialist

D-; Norwalk (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

D & D Smith Winery & Bistro in Norwalk, Ohio, seeks a Winery & Bistro Operations Associate to deliver memorable guest experiences across wine tasting, food service, and events. You will welcome guests, educate on wines, assist with beverages, serve pizzas and salads, manage POS, and support weddings and private events.

The role requires reliability, strong communication, and flexibility to work evenings and weekends.

Qualifications

• Customer-focused mindset and hospitality orientation.
• Strong communication skills in a fast-paced setting.
• Ability to multitask and stay organized during busy shifts.
• Dependable, punctual and self-motivated professionals.

Responsibilities

• Welcome guests with a warm, professional attitude and educate them about wines and events.
• Serve wine tastings, beer, cocktails, and non-alcoholic beverages per Ohio laws.
• Take food and beverage orders and ensure timely, accurate service.
• Promote wine club memberships, merchandise, and promotions.
• Assist with setup and teardown for weddings and events.
• Maintain clean dining areas, patios, and restrooms; stock and organize supplies.
• Operate POS system and support team across departments as needed.

Skills

Customer-focused

Excellent communication

Multitasking

Punctual and reliable

Lift 40 pounds

Job description

D & D Smith Winery & Bistro in Norwalk, Ohio, seeks a Winery & Bistro Operations Associate to deliver memorable guest experiences across wine tasting, food service, and events. You will welcome guests, educate on wines, assist with beverages, serve pizzas and salads, manage POS, and support weddings and private events.

The role requires reliability, strong communication, and flexibility to work evenings and weekends.