Wine Bar Guest Experience & Upsell Associate

Paradies Lagardère; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

Paradies Lagardère is seeking an Associate to charmingly serve Vino Volo customers with wine expertise at the tasting bar, lounge, or retail area. You will deliver first-class service, upsell flights and glasses, and help with food pairings while sharing your knowledge of wine and menu items.

Responsibilities include greeting guests, explaining offerings, processing transactions, and maintaining a welcoming, clean environment in a fast-paced travel setting.

Qualifications

• High school diploma or equivalent; college coursework preferred.
• Experience in a wine bar or full-service restaurant is desirable.
• Strong service demeanor and guest-focused attitude.

Responsibilities

• Provide courteous, friendly, and efficient service to guests at all times.
• Present wine options, answer questions, make recommendations, and upsell.
• Handle orders, process payments, and maintain service area cleanliness.
• Maintain wine knowledge and assist with food pairings and retail bottles.

Skills

Customer service

Wine knowledge

Upselling

POS systems

Communication

Education

High school diploma

2-year college degree favored

Tools

Retail POS systems

Job description

Paradies Lagardère is seeking an Associate to charmingly serve Vino Volo customers with wine expertise at the tasting bar, lounge, or retail area. You will deliver first-class service, upsell flights and glasses, and help with food pairings while sharing your knowledge of wine and menu items.

Responsibilities include greeting guests, explaining offerings, processing transactions, and maintaining a welcoming, clean environment in a fast-paced travel setting.