Wine Associate (server)

Paradies Lagardere; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Paradies Lagardère is seeking a Wine Associate for Vino Volo to deliver sophisticated wine service at the tasting bar, lounge, or retail area. You will greet guests, present menus, answer questions, and suggest pairings to create first-class experiences for travelers.

Ideal candidates have a high school diploma, 1+ year serving in hospitality, and strong wine knowledge. Must be 21+, able to pass TSA screening, and communicate in English.

Qualifications

• Must love and take care of guests.
• Passion for guest service.
• Exceed First Class Service standards and behavior.
• English communication skills.
• 21 years of age or older.
• Pass TSA screening and background check.

Responsibilities

• Provide courteous, friendly, and efficient service to guests.
• Present the menu, answer questions, and make wine/food recommendations.
• Actively upsell wine, flights, food pairings, and merchandise.
• Maintain knowledge of wine list, flavor profiles, and pricing guidelines.
• Assist with training of new employees.
• Ensure responsible service of alcohol and compliance with safety policies.

Skills

Guest service

Wine knowledge

English communication

POS systems

Education

High School Diploma

Two-year college degree favored

Tools

POS systems

Job description

The Wine Associate is responsible for being a role model for team members in charming and captivating Vino Volo
customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the
retail section of the store. They lead and deliver exceptional customer service by interacting with guests in a friendly and
timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make
suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the
Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo
experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers.
In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding
all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Vino Volo positions, including the Wine Associate, require that you embody a positive company image by providing courteous,
friendly, and efficient service with to customers and team members at all times. We invite you to embrace our family culture by
following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements/functions may change throughout their
employment.
DUTIES AND RESPONSIBILITIES:

DUTIES AND RESPONSIBILITIES

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
• Assist with new employee training
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back-bar offerings
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean organized work environment
• Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Follow opening and closing procedures
• Enthusiastically supports decisions once they have been made by management.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

EDUCATION, EXPERIENCE, CERTIFICATIONS

• High school diploma or equivalent required; two-year college degree is favored.
• Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
• All applicants must be 21 years of Age

POSITION QUALIFICATIONS

• Skilled at and enjoys delivering excellent customer service
• Enthusiasm for wines and a desire to learn more about wines
• Highly responsible and reliable
• Experienced with and proficient in using retail point-of-sale systems
• 21 years of age or older (must be able to taste and evaluate product)
• Must be able to pass the required TSA screening and background check
• Ability to communicate in English effectively, both orally and in writing.
• Able to work overtime or late into the evening in the event of flight delays.
• Able to carry and balance a flight of wine
• Able to push, pull, lift and/or carry up to 50 pounds

This position description is merely intended to describe the primary elements of the position. Vino Volo (a Paradies Lagardère Company) reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.