Desktop Support Technician

Insight Global; Grantsville (UT); On-site; USD 52,000 - 60,000; Full time

Job summary

Insight Global in Utah is seeking a Tier I Desktop Support specialist to install, configure, and troubleshoot Windows-based desktops and peripherals, plus assist with password resets and AD account management.

Assist with network connectivity issues and basic server refresh tasks, execute scheduled system updates and hardware refreshes, and document incidents with resolutions while ensuring IT security policy compliance.

Qualifications

• 2+ years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with Active Directory and password management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and peripheral setup. Excellent problem-solving and communication skills.
• Certifications such as CompTIA A+.

Responsibilities

• Provide Tier I support for Windows-based desktops and laptops.
• Install, configure, and troubleshoot peripheral devices (printers, scanners, monitors, etc.).
• Perform password resets and account management in Active Directory.
• Assist with network connectivity issues and basic server refresh tasks.
• Execute scheduled system updates and hardware refreshes.
• Document incidents, resolutions, and maintain accurate support logs.
• Ensure compliance with IT security policies and procedures.

Skills

Desktop support

Windows OS

MS Office

Active Directory

Password management

Networking basics

Hardware troubleshooting

CompTIA A+

Job description

Provide Tier I support for Windows-based desktops and laptops. Install, configure, and troubleshoot peripheral devices (printers, scanners, monitors, etc.).

Perform password resets and account management in Active Directory.

Assist with network connectivity issues and basic server refresh tasks.

Execute scheduled system updates and hardware refreshes.

Document incidents, resolutions, and maintain accurate support logs.

Ensure compliance with IT security policies and procedures.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in desktop support or IT helpdesk roles.
• Strong knowledge of Windows OS and Microsoft Office Suite.
• Familiarity with Active Directory and password management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting and peripheral setup. Excellent problem-solving and communication skills. Certifications such as CompTIA A+.

NICE TO HAVE SKILLS AND EXPERIENCE

• Exposure to server administration and virtualization technologies. Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.