Windows Support

Motion Recruitment; Lawrenceville (GA); Presencial; USD 34.000 - 55.000; A tiempo parcial

Descripción de la vacante

Motion Recruitment is seeking a Windows Support III – End User Services contractor to join onsite in Lawrenceville, GA. The role focuses on delivering high-quality end-user support, troubleshooting complex hardware and software issues, and maintaining a secure, up-to-date desktop environment.

The ideal candidate will have 5+ years of Windows enterprise support, strong communication skills, and a service mindset.

Formación

• Associate’s degree in IT, CS or related field or equivalent experience.
• 5+ years of Windows enterprise desktop support.
• Experience with upgrades and complex system implementations.
• Strong communication and cross-team collaboration.

Responsabilidades

• Provide timely technical support to end users via in-person, phone, and email.
• Diagnose and resolve hardware, software, and peripheral issues.
• Install, configure, and maintain desktops and applications.
• Maintain asset inventory and document resolutions.
• Assist with security and compliance practices.

Conocimientos

Windows OS support

End-user support

Troubleshooting

Customer service

Documentation

User training

Security & compliance awareness

Educación

Associate’s degree in IT/CS or related field

Equivalent relevant experience

Descripción del empleo

Windows Support III – End User Services (Onsite)

Work Arrangement: Onsite

Employment Type: Contract

Term: 12+ months

W2 ONLY.

Position Overview

The IT Windows Support Analyst III – End User Services plays a key role in supporting and maintaining an organization’s end-user computing environment. This position is responsible for delivering high-quality technical support to end users, troubleshooting complex hardware and software issues, and ensuring the stability, security, and performance of desktop systems.

The ideal candidate combines strong technical expertise with excellent communication skills and a service-oriented mindset, working collaboratively with IT teams to resolve issues, implement improvements, and support broader IT initiatives.

Key Responsibilities

End-User Support

• Provide timely and effective technical support to end users via phone, email, and in-person interactions
• Diagnose, troubleshoot, and resolve hardware, software, and peripheral issues
• Deliver a high standard of customer service while addressing technical concerns
• Install, configure, and maintain desktop operating systems, applications, and peripheral devices
• Ensure systems remain current with patches, updates, and approved configurations

Hardware Maintenance

• Perform diagnostics and repairs on desktops, laptops, printers, and related equipment
• Execute hardware upgrades, replacements, and lifecycle refreshes as needed
• Partner with internal IT teams to resolve complex or high-impact technical issues
• Escalate issues appropriately while keeping stakeholders informed of status and resolution

Security & Compliance

• Apply and support security controls to protect systems, devices, and data
• Ensure adherence to internal IT policies and industry best practices

Documentation

• Maintain accurate records of support requests, resolutions, and asset inventory
• Create and update technical documentation, troubleshooting guides, and user instructions

User Training & Enablement

• Provide basic training and guidance to end users on systems, applications, and best practices
• Promote proactive user education to reduce recurring issues and improve system usage

Minimum Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field and/or equivalent relevant experience

Preferred Qualifications

• 5+ years of Windows enterprise-level desktop or end-user support experience
• Experience supporting complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Proven ability to troubleshoot complex, high-impact technical issues
• Experience working with cross-functional teams and third-party vendors
• Excellent written and verbal communication skills