Windows IT Support Specialist - End-User Tech Pro

Association for Computing Machinery at FIU; Miami (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Cisneros in Downtown Miami seeks an IT Support Specialist to maintain in-house Windows systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and timely end-user assistance.

Candidate should have 0-2 years in CS/engineering, strong PC hardware knowledge, and bilingual English/Spanish communication skills. Driver license and reliable vehicle are required.

Qualifications

• College coursework in computer science/engineering with 0-2 years' experience.
• Strong knowledge of PC hardware and Windows operating systems.
• Hands-on hardware troubleshooting and Microsoft Office.
• Basic networking knowledge including TCP/IP.
• Excellent communication and customer-service skills.
• Bilingual English/Spanish and reliable driving record.

Responsibilities

• Work with end users to identify and deliver PC service levels.
• Install, configure, test, and troubleshoot workstation and networking hardware.
• Provide end-user training and support.
• Maintain inventory of monitors, keyboards, and peripherals.
• Document hardware failures and repairs.
• Assist in planning hardware upgrades and procurement.

Skills

PC hardware

Windows OS

Troubleshooting

Customer service

Communication skills

Education

CS/engineering coursework

Tools

Microsoft Office

Job description

Cisneros in Downtown Miami seeks an IT Support Specialist to maintain in-house Windows systems, desktops, and peripherals. You will install, diagnose, repair, and upgrade hardware while ensuring optimal workstation performance and timely end-user assistance.

Candidate should have 0-2 years in CS/engineering, strong PC hardware knowledge, and bilingual English/Spanish communication skills. Driver license and reliable vehicle are required.