IT Support Specialist

Sky Systems, Inc. (SkySys); Miami (FL); On-site; USD 46,000 - 65,000; Full time

Job summary

Sky Systems, Inc. (SkySys) seeks onsite IT infrastructure support in Miami. You will troubleshoot hardware, software, and OS issues, install desktops, printers, and peripherals, and support network and conferencing systems.

Ideal candidates have 3–5 years of field experience, familiarity with LAN/WAN concepts, and strong communication in English and Spanish. This role requires physical site work and flexibility in schedule.

Qualifications

• Minimum 3–5 years of IT infrastructure field support experience with hardware, software and OS issues.
• Experience installing and troubleshooting desktops, printers, laptops and peripherals.
• Basic knowledge of enterprise LAN/WAN, TCP/IP, DNS, DHCP, VPN and RDP.
• Ability to lift up to 50 lbs and perform hands-on site work.

Responsibilities

• Provide desk-side IT support and PC break/fix across desktops, printers and peripherals.
• Troubleshoot and resolve Outlook, printer, and conference room issues.
• Assist with ticketing, incident management and preventive action analysis.
• Communicate clearly with clients and internal teams; operate under deadlines and with urgency.

Skills

Desktop support

Networking basics

Windows/macOS/Linux admin

Ticketing tools

Customer communication

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Printer/Peripheral troubleshooting

Job description

Job Type & Location: Onsite

Office area: Brickell City Center - 78 SW 7th St Miami, FL 33130 Rooms 08-132 and 08-110

Language: Fluent in English and Spanish

Job Requirements:

• Technical Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)Experience of ticketing tools (ServiceNow / Remedy etc.)
• Must haves: Desktop imaging
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules