Windows Engineer — Hybrid Support & Deployment Specialist

Smart IT Frame LLC; Bellevue (WA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Smart IT Frame LLC in Bellevue, WA, seeks a hybrid-enabled technical specialist to scope and investigate customer issues, collaborating with global peers and engineering to resolve service problems.

You will empower customers to self-solve, advise on maximizing Microsoft product value, and document your work to support colleagues and product improvement, while maintaining proactive customer happiness.

Qualifications

• Experience applying patches and deploying Windows across devices and servers.
• Familiarity with Windows Update processes and success tracking.
• Hands-on ability to upgrade Windows OS in enterprise environments.
• Understanding of Windows licensing models and activation methods.
• Knowledge of modern Windows Server versions and client OSes.
• Strong log analysis skills related to Windows deployment scenarios.
• Ability to collaborate across time zones and with engineering teams.

Responsibilities

• Scope customer issues by gathering facts and researching the problem.
• Collaborate with peers worldwide, management, and engineering to resolve service issues.
• Act as a customer advocate within the organization.
• Empower customers to self-solve and learn about Microsoft products.
• Advise customers on how to gain additional value from Microsoft products.
• Document technical work and research to help colleagues and improve the product.
• Maintain a proactive approach to customer happiness and manage expectations.

Skills

Windows patching & deployment

Windows Update

Windows upgrade

Windows licensing (Retail, OEM, MAK, K

Windows Server 2008–2019

Log analysis (Windows deployment)

Job description

Smart IT Frame LLC in Bellevue, WA, seeks a hybrid-enabled technical specialist to scope and investigate customer issues, collaborating with global peers and engineering to resolve service problems.

You will empower customers to self-solve, advise on maximizing Microsoft product value, and document your work to support colleagues and product improvement, while maintaining proactive customer happiness.