Windows Engineer

Smart IT Frame LLC; Bellevue (WA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Smart IT Frame LLC in Bellevue, WA, seeks a hybrid-enabled technical specialist to scope and investigate customer issues, collaborating with global peers and engineering to resolve service problems.

You will empower customers to self-solve, advise on maximizing Microsoft product value, and document your work to support colleagues and product improvement, while maintaining proactive customer happiness.

Qualifications

• Experience applying patches and deploying Windows across devices and servers.
• Familiarity with Windows Update processes and success tracking.
• Hands-on ability to upgrade Windows OS in enterprise environments.
• Understanding of Windows licensing models and activation methods.
• Knowledge of modern Windows Server versions and client OSes.
• Strong log analysis skills related to Windows deployment scenarios.
• Ability to collaborate across time zones and with engineering teams.

Responsibilities

• Scope customer issues by gathering facts and researching the problem.
• Collaborate with peers worldwide, management, and engineering to resolve service issues.
• Act as a customer advocate within the organization.
• Empower customers to self-solve and learn about Microsoft products.
• Advise customers on how to gain additional value from Microsoft products.
• Document technical work and research to help colleagues and improve the product.
• Maintain a proactive approach to customer happiness and manage expectations.

Skills

Windows patching & deployment

Windows Update

Windows upgrade

Windows licensing (Retail, OEM, MAK, K

Windows Server 2008–2019

Log analysis (Windows deployment)

Job description

Location: Bellevue, WA (Hybrid)

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Skills

Device and Deployment:

• Windows Patching and Deployment
• Windows Update
• Windows Upgrade
• Windows Licensing (Retail, OEM, MAK, KMS, E3, E5)
• Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10)
• Log analysis with reference to Windows Deployment.