Desktop IT Support Specialist — Hybrid/Remote

State of Washington; Olympia (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible/hybrid remote work options

Paid leave and holidays

Tuition assistance

Public service benefits

Job summary

Washington State Department of Transportation (WSDOT) seeks a journey-level IT Customer Support specialist to diagnose, troubleshoot, and resolve complex issues across workstations, mobile devices, and software in a 24-hour environment.

You will manage tickets in the incident system, administer Microsoft Entra ID, Intune, and Endpoint Configuration Manager, and deliver user training while supporting diverse agency needs.

Qualifications

• Experience with client computing hardware, OS, firmware updates, peripherals and printers.
• Strong customer support and troubleshooting with workflow-based problem solving.
• In-depth experience supporting Microsoft 365, Windows, Intune, AD Group Policy and iOS/Adobe apps.
• Able to manage priorities across concurrent projects in dynamic environments.
• Demonstrates growth mindset and service-oriented attitude.

Responsibilities

• Provide journey-level technical expertise to troubleshoot enterprise technology issues.
• Collaborate with employees and business units across sites or remotely.
• Manage lifecycle of support requests in the incident system with SLAs.
• Administer cloud environments, licenses, resources, and security groups.
• Diagnose conflicts involving GPOs, apps, and hardware/software interoperability.
• Use Intune and SCCM to automate deployments and enforce device policies.
• Deploy laptops/desktops with standard images meeting specs.
• Install and support peripherals and multi‑monitor setups.
• Develop and deliver ongoing technical training for staff.

Skills

Technical Support

Customer Support & Troubleshooting

Microsoft Technologies

Time & Task Management

Growth Mindset

Tools

BMC Helix Incident Management

Microsoft Intune

Endpoint Configuration Manager

Microsoft Entra ID

Job description

Washington State Department of Transportation (WSDOT) seeks a journey-level IT Customer Support specialist to diagnose, troubleshoot, and resolve complex issues across workstations, mobile devices, and software in a 24-hour environment.

You will manage tickets in the incident system, administer Microsoft Entra ID, Intune, and Endpoint Configuration Manager, and deliver user training while supporting diverse agency needs.