Enterprise Tech Support Engineer (Hybrid)

Socket.dev; Maryland; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive health coverage

Birthday and Life Celebrations

Job summary

FacilityOS in Maryland is seeking a Customer Support Specialist to respond to inquiries and diagnose issues across software, hardware, and peripherals.

You will work with Support, Engineering, QA, and Professional Services to ensure timely resolutions, while creating helpful internal and customer documentation.

The role emphasizes strong communication, problem solving, and a collaborative approach in a high-growth environment with a hybrid in-office schedule.

Qualifications

• 2+ years in customer-facing digital support for enterprise clients.
• Clear communication tailored to varied audiences.
• Troubleshooting across software, hardware, and networking.
• Experience with Zendesk and Microsoft Suite.
• Knowledge of databases and their integrations.
• Basic/intermediate SQL querying experience.
• Ability to install software/hardware on PCs.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or video.
• Diagnose issues and provide efficient resolutions.
• Bridge communication between Support, Engineering, QA, and Professional Services.
• Create internal and customer-facing documentation and training materials.
• Improve support processes to increase team efficiency.

Skills

Customer support experience

Enterprise hardware/software support

Strong communication

Troubleshooting software/hardware

Zendesk

Microsoft Office

SQL knowledge

Tools

Zendesk

Microsoft Suite

Job description

FacilityOS in Maryland is seeking a Customer Support Specialist to respond to inquiries and diagnose issues across software, hardware, and peripherals.

You will work with Support, Engineering, QA, and Professional Services to ensure timely resolutions, while creating helpful internal and customer documentation.

The role emphasizes strong communication, problem solving, and a collaborative approach in a high-growth environment with a hybrid in-office schedule.