Windows Endpoint Technician - Enterprise Desk-Side Support

Insight; Savannah (GA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Freedom to relocate up to 30 days per

Equal opportunity employer

Job summary

Insight is hiring a Services Technician to deliver hands-on support for Windows endpoints and related peripherals in our Savannah, GA office. You will manage incidents, requests, and interactions, and collaborate with escalation teams to resolve issues efficiently.

Key tasks include diagnosing Windows 10/11 problems, supporting O365/M365 apps, VPN clients, BitLocker, and endpoint security tools while maintaining clear communication with users and maintaining ticket hygiene in ServiceNow.

Qualifications

• 3–5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).

Responsibilities

• Troubleshoot and resolve issues on Windows 10/11 devices in an enterprise environment.
• Manage and prioritize a ServiceNow ticket queue end-to-end.
• Coordinate with remote escalation teams to resolve issues efficiently.
• Triage, prioritize, and update tickets with clear user communications.

Skills

Windows troubleshooting

ServiceNow

Active Directory

Intune

Networking basics

Tools

ServiceNow

Intune

Active Directory

Cisco Video Conferencing

Job description

Insight is hiring a Services Technician to deliver hands-on support for Windows endpoints and related peripherals in our Savannah, GA office. You will manage incidents, requests, and interactions, and collaborate with escalation teams to resolve issues efficiently.

Key tasks include diagnosing Windows 10/11 problems, supporting O365/M365 apps, VPN clients, BitLocker, and endpoint security tools while maintaining clear communication with users and maintaining ticket hygiene in ServiceNow.