Services Technician

Insight; Savannah (GA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Freedom to relocate up to 30 days per

Equal opportunity employer

Job summary

Insight is hiring a Services Technician to deliver hands-on support for Windows endpoints and related peripherals in our Savannah, GA office. You will manage incidents, requests, and interactions, and collaborate with escalation teams to resolve issues efficiently.

Key tasks include diagnosing Windows 10/11 problems, supporting O365/M365 apps, VPN clients, BitLocker, and endpoint security tools while maintaining clear communication with users and maintaining ticket hygiene in ServiceNow.

Qualifications

• 3–5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).

Responsibilities

• Troubleshoot and resolve issues on Windows 10/11 devices in an enterprise environment.
• Manage and prioritize a ServiceNow ticket queue end-to-end.
• Coordinate with remote escalation teams to resolve issues efficiently.
• Triage, prioritize, and update tickets with clear user communications.

Skills

Windows troubleshooting

ServiceNow

Active Directory

Intune

Networking basics

Tools

ServiceNow

Intune

Active Directory

Cisco Video Conferencing

Job description

Requisition Number: 106098

Services Technician

Location: This role is fully onsite in our Savannah, GA office.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

About the role

As a Services Technician, you will deliver hands‑on support for Windows endpoints and related peripherals in an enterprise environment. We will count on you to excel at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queue, and coordinating with remote escalation teams to resolve issues efficiently. Along the way, you will get to:

• Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
• Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
• Own and manage assigned Incident, Request, and Interaction tickets end-to-end.
• Triage, prioritize, and update tickets with clear, concise work notes and user communications.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 3–5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).
• Proficiency with common enterprise tools:
• ServiceNow
• Intune
• Active Directory
• Cisco Video Conferencing room equipment
• Networking basics (DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.