Services Technician

Insight Enterprises, Inc.; Garden City (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Enterprises, Inc. in Savannah, GA is hiring a Services Technician to deliver hands-on support for Windows endpoints and peripherals in an enterprise environment.

We will count on you to troubleshoot Windows 10/11, manage a ServiceNow ticket queue, and coordinate with remote escalation teams to resolve issues efficiently. You will also support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools while owning end-to-end tickets and ensuring clear user communications.

Qualifications

• 3-5 years of enterprise deskside or L2 support experience.
• Strong expertise in Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).
• Proficiency with common enterprise tools: ServiceNow, Active Directory, Networking basics.

Responsibilities

• Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
• Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
• Own and manage assigned Incident, Request, and Interaction tickets end-to-end.
• Triage, prioritize, and update tickets with clear, concise work notes and user communications.

Skills

Deskside support

Windows troubleshooting

End-user support

Ticketing coordination

Tools

ServiceNow

Active Directory

Networking basics

Job description

Requisition Number: 106098

Location:

This role is fully onsite in our Savannah, GA office.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

As a Services Technician, you will deliver hands-on support for Windows endpoints and related peripherals in an enterprise environment. We will count on you to excel at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queue, and coordinating with remote escalation teams to resolve issues efficiently. Along the way, you will get to:

• Troubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).
• Support O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.
• Own and manage assigned Incident, Request, and Interaction tickets end-to-end.
• Triage, prioritize, and update tickets with clear, concise work notes and user communications.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• 3-5 years of enterprise deskside or L2 support experience.
• Strongexpertisein Windows 10/11 diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).
• Demonstrated experience managing a ServiceNow queue (SLAs, prioritization, ticket hygiene, knowledge management).
• Proficiency with common enterprise tools:
• ServiceNow
• Active Directory
• Networking basics (DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location - even an international destination for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.