Windows Desktop Support Specialist

Accylerate; Richmond (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

Accylerate seeks a Desktop Support Technician to provide hands-on support for Windows-based environments, desktop hardware, laptops, and end-user technologies in our Richmond office. The role emphasizes strong knowledge of Windows 11, Office 365, Outlook, SCCM, and remote tools such as Remote Desktop and Dameware to deliver responsive troubleshooting and top-tier customer service.

The successful candidate will join a collaborative team, assist with software installations, configurations, and

Qualifications

• Strong hands-on experience supporting Windows-based environments, desktop hardware, laptops, and end-user technologies.
• Extensive knowledge of Windows 11, Microsoft Office 365, Outlook, SCCM, and remote support tools.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Skills

Windows OS knowledge

Troubleshooting

End-user support

Communication skills

Teamwork

Learning agility

Tools

SCCM

Remote Desktop

Dameware

Job description

Accylerate seeks a Desktop Support Technician to provide hands-on support for Windows-based environments, desktop hardware, laptops, and end-user technologies in our Richmond office. The role emphasizes strong knowledge of Windows 11, Office 365, Outlook, SCCM, and remote tools such as Remote Desktop and Dameware to deliver responsive troubleshooting and top-tier customer service.

The successful candidate will join a collaborative team, assist with software installations, configurations, and