Senior Desktop Support Tech 2

Ampcus Inc; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus Inc. is seeking a Senior Desktop Support Technician to provide enterprise desktop support, handle hardware and software troubleshooting, and assist with workstation deployments.

The role focuses on strong Microsoft desktop support experience, excellent troubleshooting, and outstanding customer service skills. This is an onsite Richmond, VA position with day-to-day desktop operations and coordination with IT teams.

Qualifications

• 4+ years of experience supporting Windows desktop environments.
• Experience with Microsoft 365 and Outlook.
• Proficient with SCCM or SMS and remote support tools.
• Strong troubleshooting, customer service, and communication skills.

Responsibilities

• Provide desktop and laptop support for end users.
• Install, configure, troubleshoot, and maintain Windows workstations.
• Perform laptop refresh, deployment, and replacement activities.
• Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
• Provide remote support using enterprise management tools.
• Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
• Diagnose and resolve desktop, network connectivity, and application issues.
• Install software updates and maintain system configurations.
• Deliver exceptional customer service while resolving technical issues.
• Collaborate with IT teams to ensure reliable desktop operations.
• Learn and support new technologies as required.

Skills

Windows 11+ support

Microsoft 365/Outlook

Hardware & networking

Laptop refresh deployments

SCCM/SMS

Remote support tools

Troubleshooting & customer service

Tools

SCCM

Remote Desktop

Dameware

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Senior Desktop Support Tech 2

Location:

Richmond, VA

Job Summary:

Seeking an experienced Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user technical assistance. The ideal candidate will have strong Microsoft desktop support experience, excellent troubleshooting abilities, and outstanding customer service skills.

Key Responsibilities:

• Provide desktop and laptop support for end users.
• Install, configure, troubleshoot, and maintain Windows workstations.
• Perform laptop refresh, deployment, and replacement activities.
• Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
• Provide remote support using enterprise management tools.
• Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
• Diagnose and resolve desktop, network connectivity, and application issues.
• Install software updates and maintain system configurations.
• Deliver exceptional customer service while resolving technical issues.
• Collaborate with IT teams to ensure reliable desktop operations.
• Learn and support new technologies as required.

Required Skills:

• Strong experience supporting Microsoft Windows 11 or later.
• Experience supporting Microsoft Office, Outlook, and Microsoft 365.
• Knowledge of desktop and laptop hardware, peripherals, and networking.
• Experience performing laptop refresh and workstation deployments.
• Hands-on experience with SCCM/SMS.
• Experience using remote support tools such as SCCM, Remote Desktop, and Dameware.
• Strong understanding of computer hardware, drivers, BIOS, and software installation.
• Excellent troubleshooting and problem-solving skills.
• Strong analytical and teamwork abilities.
• Excellent customer service, communication, and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Interview Process:

• Initial virtual/web interview.
• Final in-person interview (required before an offer can be made).

Additional Information:

• 100% onsite position from Day 1.
• Parking is not provided for contractors.

Skills:

SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveStrong working knowledge of computer systems, hardware, and software, including drivers and biosRequired4Years Excellent problem-solving, analytical, and team-working skillsRequired4Years Excellent communication and interpersonal skills.Required4Years demonstrated ability to obtain feedback from customers to improve training methods.Required4Years Running reports and analyzing common complaints and problems.Required4Years An openness to learning new technologies.Required4Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.