Hybrid IT Helpdesk Technician: Elevate Desktop Support

Flagshipacc; Tempe (AZ); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Flagshipacc is seeking a Support Technician to assist a growing corporate user base with desktop hardware/software, email, and system access. The role focuses on timely ticket handling, documentation, and collaboration with Endpoint Engineering to stay current on software and patches.

Ideal candidates have 3–5 years in IT Helpdesk/Desktop Support, strong knowledge of Windows platforms and Office 365, and experience with ticketing systems in a mid‑sized enterprise environment.

Qualifications

• 3–5 years in IT Helpdesk/Desktop Support required.
• Knowledge of Windows platforms (10/11), Office 365, and device configuration.

Responsibilities

• Support user community daily.
• Support corporate applications and desktops/laptops for local and remote users.
• Update tickets in the help desk system.
• Provide excellent customer service and document issues and resolutions.
• Triages incidents and escalates as needed.

Skills

IT Helpdesk

Desktop Support

Ticketing Systems

Education

High school diploma or GED

Tools

Ticketing Systems

Active Directory

Entra ID

Azure

Intune

SCCM

Job description

Flagshipacc is seeking a Support Technician to assist a growing corporate user base with desktop hardware/software, email, and system access. The role focuses on timely ticket handling, documentation, and collaboration with Endpoint Engineering to stay current on software and patches.

Ideal candidates have 3–5 years in IT Helpdesk/Desktop Support, strong knowledge of Windows platforms and Office 365, and experience with ticketing systems in a mid‑sized enterprise environment.