Desktop Support Technician

Accylerate; Richmond (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

Accylerate seeks a Desktop Support Technician to provide hands-on support for Windows-based environments, desktop hardware, laptops, and end-user technologies in our Richmond office. The role emphasizes strong knowledge of Windows 11, Office 365, Outlook, SCCM, and remote tools such as Remote Desktop and Dameware to deliver responsive troubleshooting and top-tier customer service.

The successful candidate will join a collaborative team, assist with software installations, configurations, and

Qualifications

• Strong hands-on experience supporting Windows-based environments, desktop hardware, laptops, and end-user technologies.
• Extensive knowledge of Windows 11, Microsoft Office 365, Outlook, SCCM, and remote support tools.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

Skills

Windows OS knowledge

Troubleshooting

End-user support

Communication skills

Teamwork

Learning agility

Tools

SCCM

Remote Desktop

Dameware

Job description

Ideal Candidate Profile

Seeking a Desktop Support Technician with strong hands-on experience supporting Windows-based environments, desktop hardware, laptops, and end-user technologies. The ideal candidate will have extensive knowledge of Windows 11, Microsoft Office 365, Outlook, SCCM, and remote support tools such as Remote Desktop and Dameware.

Required Skills & Experience

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher;
• Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.