Senior Desktop Support Tech 2

Ampcus, Inc; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ampcus, Inc. is seeking a Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user assistance in Richmond, VA. The ideal candidate will have strong Microsoft desktop support and customer service skills.

This 100% onsite role requires hands-on hardware knowledge, Windows 11 or later expertise, and collaboration with IT teams to ensure reliable desktop operations while delivering exceptional service.

Qualifications

• Experience providing enterprise desktop support for Windows environments.
• Proficient with Microsoft Office, Outlook and 365.
• Hands-on hardware, BIOS and driver knowledge.
• Experience with laptop refreshes and workstation deployments.
• Proficient with SCCM/SMS and remote support tools.
• Strong troubleshooting, communication and customer service skills.
• Ability to collaborate with IT teams and learn new technologies.

Responsibilities

• Provide desktop and laptop end-user support.
• Install and configure Windows workstations.
• Perform laptop refurbishments and deployments.
• Troubleshoot hardware, software, BIOS, drivers and peripherals.
• Provide remote support using enterprise tools.
• Configure Microsoft Office, Outlook and 365 apps.
• Diagnose desktop, network and application issues.
• Collaborate with IT teams to ensure reliable desktop operations.
• Learn and support new technologies as required.

Skills

Windows support

Office 365

Hardware & drivers

Remote support

Troubleshooting

Customer service

Teamwork

Learning new tech

Tools

SCCM/SMS

Remote Desktop

Dameware

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Senior Desktop Support Tech 2

Location(s):

Richmond, VA

Job Summary:

Seeking an experienced Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user technical assistance. The ideal candidate will have strong Microsoft desktop support experience, excellent troubleshooting abilities, and outstanding customer service skills.

Key Responsibilities:

• Provide desktop and laptop support for end users.
• Install, configure, troubleshoot, and maintain Windows workstations.
• Perform laptop refresh, deployment, and replacement activities.
• Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
• Provide remote support using enterprise management tools.
• Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
• Diagnose and resolve desktop, network connectivity, and application issues.
• Install software updates and maintain system configurations.
• Deliver exceptional customer service while resolving technical issues.
• Collaborate with IT teams to ensure reliable desktop operations.
• Learn and support new technologies as required.

Required Skills:

• Strong experience supporting Microsoft Windows 11 or later.
• Experience supporting Microsoft Office, Outlook, and Microsoft 365.
• Knowledge of desktop and laptop hardware, peripherals, and networking.
• Experience performing laptop refresh and workstation deployments.
• Hands‑on experience with SCCM/SMS.
• Experience using remote support tools such as SCCM, Remote Desktop, and Dameware.
• Strong understanding of computer hardware, drivers, BIOS, and software installation.
• Excellent troubleshooting and problem‑solving skills.
• Strong analytical and teamwork abilities.
• Excellent customer service, communication, and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Interview Process:

• Initial virtual/web interview.
• Final in‑person interview (required before an offer can be made).

Additional Information:

• 100% onsite position from Day 1.
• Parking is not provided for contractors.

Skills:

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios - Required - 4 - Years
• Excellent problem‑solving, analytical, and team‑working skills - Required - 4 - Years
• Excellent communication and interpersonal skills. - Required - 4 - Years
• demonstrated ability to obtain feedback from customers to improve training methods. - Required - 4 - Years
• Running reports and analyzing common complaints and problems. - Required - 4 - Years
• An openness to learning new technologies. - Required - 4 - Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.