Senior Desktop Support Tech II - Windows, Deployments, Onsite
Ampcus Inc
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Job summary
Ampcus Inc. is seeking a Senior Desktop Support Technician to provide enterprise desktop support, handle hardware and software troubleshooting, and assist with workstation deployments.
The role focuses on strong Microsoft desktop support experience, excellent troubleshooting, and outstanding customer service skills. This is an onsite Richmond, VA position with day-to-day desktop operations and coordination with IT teams.
Qualifications
- 4+ years of experience supporting Windows desktop environments.
- Experience with Microsoft 365 and Outlook.
- Proficient with SCCM or SMS and remote support tools.
- Strong troubleshooting, customer service, and communication skills.
Responsibilities
- Provide desktop and laptop support for end users.
- Install, configure, troubleshoot, and maintain Windows workstations.
- Perform laptop refresh, deployment, and replacement activities.
- Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
- Provide remote support using enterprise management tools.
- Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
- Diagnose and resolve desktop, network connectivity, and application issues.
- Install software updates and maintain system configurations.
- Deliver exceptional customer service while resolving technical issues.
- Collaborate with IT teams to ensure reliable desktop operations.
- Learn and support new technologies as required.
Skills
Tools
Job description
Ampcus Inc. is seeking a Senior Desktop Support Technician to provide enterprise desktop support, handle hardware and software troubleshooting, and assist with workstation deployments.
The role focuses on strong Microsoft desktop support experience, excellent troubleshooting, and outstanding customer service skills. This is an onsite Richmond, VA position with day-to-day desktop operations and coordination with IT teams.
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