USA - Technical Consultant

The Fountain Group; Lexington (MA); Sur place; USD 99 000 - 135 000; Plein temps

Résumé du poste

The Fountain Group is seeking a Technical Consultant for an onsite role in Lexington, MA. The position pays $85+ per hour on W2 and runs for 12 months with potential extension.

Requirements include a bachelor’s degree, 3+ years of IT/application support in a GxP/GMP environment, and US work authorization. Target start date is 10/19/2026; LinkedIn ID is required and W2 candidates only are considered.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
• Equivalent technical experience accepted.

Responsabilités

• Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
• Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
• Manage Incident, Change, Problem, Asset, and Configuration requests through ServiceNow.
• Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
• Support application implementations, upgrades, and Windows workstation migrations.
• Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
• Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
• Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.

Connaissances

GxP/GMP IT support

CSV (Computerized Systems Validation)

21 CFR Part 11 compliance

Technical triage & ticketing

Windows Server/Desktop

Active Directory & Group Policy

SDLC documentation

Laboratory software support

Laboratory IT knowledge

Formation

Bachelor's degree in IT/CS/Engineering/related

Equivalent technical experience

Outils

ServiceNow

SQL databases

Veeva/TrackWise knowledge

Citrix/virtualization

Description du poste

My name is Sibin, and Iama Recruiter with The Fountain Group. We are a staffing firm and are currently seeking Technical Consultantfor a prominent client of ours. This position is located in Lexington, MA. Details of the position are as follows:

• Type: Onsite
• Location: 300 Shire Way, Lexington, MA 02421
• Pay: $85+/hr on W2
• Duration: 12 months with potential extension
• Target Start Date: 10/19/2026
• LinkedIn ID required
• W2 candidates only

Job Description

• Provide hands-on IT application support and first-line triage for QC laboratory and manufacturing systems in a GxP/GMP environment.
• Troubleshoot application, workstation, laboratory equipment, and system issues and coordinate repair activities when equipment is down.
• Manage Incident, Change, Problem, Asset, and Configuration requests through ServiceNow.
• Perform validation activities including backup/restore testing, user access reviews, audit trail reviews, patching, and system decommissioning.
• Support application implementations, upgrades, and Windows workstation migrations.
• Develop and maintain SDLC/validation documentation including SDCS, URS, FRA, IQ, IOQ, ATR, SOPs, and application data flow diagrams.
• Support vendor-provided solutions and technical requests across QC, laboratory, validation, and product development functions.
• Work within regulated environments requiring GMP/GxP procedures, SOPs, data integrity controls, and controlled access.

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or related field preferred.
• Equivalent technical experience accepted.

Required Skills

• 3+ years of relevant IT/application support experience; 5+ years preferred.
• Hands-on application and systems support within a GxP/GMP environment.
• QC laboratory and analytical instrumentation support.
• Technical triage and end-to-end ticket management.
• Computerized Systems Validation (CSV).
• 21 CFR Part 11 and data integrity compliance.
• ServiceNow Incident, Change, Problem, Asset, and Configuration Management/CMDB.
• Windows Desktop/Server, Active Directory, Group Policy, LDAP, NTFS permissions, TCP/IP, RDP, and backup/restore.
• Validation and SDLC documentation: SDCS, URS, FRA, IQ, IOQ, ATR, SOPs.
• Microsoft Word/Office 365 and technical documentation.
• Laboratory application support involving systems such as Empower, Chromeleon, LabX, Veeva, TrackWise, or comparable GxP applications.

Preferred Skills

• Experience supporting QC laboratory instruments such as Roche Cedex, Roche LightCycler 480, Nova Biomedical BioProfile, Lonza WinKQCL, PerkinElmer Asset Genius, Thermo TruScan RM Analyzer, Waters systems, or comparable equipment.
• Veeva document workflows and TrackWise CAPA, deviation, and change control.
• SCADA, PLC, DCS, historian, or laboratory automation systems.
• SQL databases, Citrix, server virtualization, firewall rules, and cloud/on-premise architectures.
• Experience with pharmaceutical, biotechnology, or life sciences environments.
• MS Visio and MS Project.
• GxP workstation patching, application upgrades, decommissioning, and vendor solution implementation.