Associate Lab Computing Analyst

Hiretalent; Juncos (PR); On-site; USD 25,000 - 39,000; Part time

Job summary

JobDiva, Inc. in Juncos, PR seeks an Associate Lab Computing Analyst to support laboratory IT environments, manage Windows desktop platforms, and assist with instrument IT operations.

The role covers security, software distribution, and collaboration with field service engineers in a dynamic lab setting. The position emphasizes customer service, troubleshooting complex tech issues, and coordinating tasks across multiple projects within constrained timelines.

Qualifications

• Associate degree or relevant industry experience.
• One year of deskside experience including Windows technologies, networking, remote computing, and backup systems.

Responsibilities

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation.
• Implements customer specified benchtop computing design and processes.
• Administers and assures connectivity of customer’s Windows based platform.
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications.
• Manage On-boarding, retirement and relocation of equipment.
• Implements Windows based security, including user/group permissions, file/folder permissions, group policies, local security policies, etc.
• Analyzes and implements enhancements, upgrades and/or solutions to improve desktop platform support.
• Ensures adherence to client’s policies through reporting and compliance programs.
• Acts as technical support contact for field service engineers and troubleshoots IT issues.
• Follows documented procedures and best practices.
• Create and maintain inventory of lab equipment, PCs, software and related items.
• Submit weekly Engineer reports to team lead by COB Friday.
• Acts as liaison for software/hardware inquiries.
• Escalates IT issues to PKI Lab IT analysts if unresolved.
• Participates in client team meetings.
• Escalates delivery concerns to the team lead.

Skills

Customer service

Troubleshooting

Communication

Project management

Education

Associate degree

Tools

Windows

Networking

Remote computing

Backup systems

Job description

Job Title: Associate Lab Computing Analyst

Job Location: Juncos, PR

Job Duration:8 months on W2

Job Description:

Job Responsibilities:

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

• Associate degree or relevant industry experience.
• One year of deskside experience including (but not limited to); Windows technologies, networking, remote computing, and backup systems

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

Physical Demands:

The employee will regularly require walking, standing, sitting and use of motor skills. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Use of personal protective equipment in laboratory.